FAQ
Are all items authentic?
Yes. Every product in the Kempa Archive undergoes a rigorous, multi-step authenticity verification process (checking labels, seams, zippers, and serial number matching) before being listed.
How is the condition of each item described?
The condition of every item is clearly stated in the product description. Any notable signs of wear, flaws or imperfections are disclosed.
Description of all product conditons
- Fair - The item shows significant signs of wear, including multiple stains, abrasions, marks or other damage. Some imperfections may be permanent and cannot be repaired. The condition will always be clearly shown and described in the product listing.
- Good - The item shows visible signs of previous use, such as stains, scratches, small holes or other minor imperfections. These are generally localized and may not be noticeable when the item is worn. All significant imperfections are shown and described in the product listing.
- Very Good -The item is in very good condition, with no significant flaws or only minor signs of previous use. Any imperfections are minimal, do not affect the way the item can be worn and are generally not noticeable when worn.
- Never Worn - The item has never been worn and is in new condition, but does not come with the original tags.
- New with Tag - The item is brand new, has never been worn and still has its original tags attached.
Are measurements provided for every item?
Yes. Measurements are provided in each product description and are taken manually. Please allow for a possible variation of approximately 1–2 cm.
Where do you ship?
We ship worldwide. Available shipping options and costs are calculated at checkout based on your location.
How long does shipping take?
Orders are carefully prepared and dispatched within 1–3 business days. Delivery times depend on the destination and selected shipping method.
Do I have to pay customs or import taxes?
For orders shipped outside the European Union, customs duties, import taxes or other local charges may apply depending on your country. These costs are the responsibility of the customer.
Do you accept returns?
Yes. Returns are accepted in accordance with our Terms & Conditions. Please review the policy for full details and applicable conditions or you can find detailed information in the Returns.
Can I request additional photos or measurements?
Absolutely. If you need additional photos, measurements or information about a specific piece, please contact us before placing your order.